POSITION: Head of System Products & Operations

POSTING END DATE: 18/11/2024

LOCATION: Coventry, West Midlands (UK)

SALARY: Competitive

At JLR, we're on a continual journey to reimagine the future of modern luxury, and we want you to be part of it. Through our exquisite and timeless house of brands – Range Rover, Defender, Discovery and Jaguar – we're defining a new approach to sustainability and providing exceptional experiences. As a leader here, you have the opportunity to influence the way we think, providing your unique insight and vision for a better future. It's time to become a proud creator.
 
WHAT TO EXPECT

In order to meet Jaguar Land Rover’s ambitious global growth plans, tackle the ever-increasing challenges being faced by our business and elevate Transformation to the levels required to deliver a sustainable industry-leading organisation, Jaguar Land Rover is continuing to invest in its internal Digital Products capabilities.

The Systems and Data Customer Care team delivers several initiatives to ensure we simplify the Retailer experience across our GCC systems which in return delivers against our commitment to ‘Customer Love’.  This role will ensure that the initiatives & Products we deliver are maintained, and efficient and deliver continuous value to the business.

As Head of Products & Operations, you’ll be primarily responsible for defining, implementing, and shaping the overall system Product & Operations delivery across functional areas in GCC & for future retailer systems, defining and rolling out the system product initiatives/strategy. You’ll be a key link between business stakeholders (Customer Care, external system Suppliers & IT), JLR Global Digital, strategic data partners, global data teams across our markets, and JLR directors.

You will head up the team that delivers products that support the business both in Sales and Service using core GPO skills, the team currently supports products like GRP, the main retailer portal to access all JLR applications for a retailer.  Vista, the sales tool for all new vehicles again used by the retailer.  IPOS, the parts ordering system across all retailers.  Other products are FIMs’ RPTK, Excellence, EWM, FDS.

The team ensures that the suppliers delivering the product conform to all JLR standards, deliver against agreed SLA, and are cost-efficient.

THE ROLE

Key Responsibilities

As Head of Product & Operations;

• Lead & deliver the new approved Organisation Design across the GCC functional areas.
• Create three new practices that will support GCC products, the new OD has identified three practices; SalesForce, SAP and the third being products outside of the first two.
• Create a new DevOps model that shares best practice across all practices and drive efficiencies.
• Work across the GCC functions to centralise products into the new practices where applicable.
• Define the RACI for System Product Owner and Business Product Owner and align with GCC FL.
• As the head of GCC products you will need to ensure you and the team refine and prioritise the system Product Backlog at Epic level, ensuring it is transparent, visible and understood by the squad Product Owners and stakeholders.
• Setup and own the Group product roadmaps and report on these accordingly to ensure that the GCC FL are all aligned.
• Support and lead the product owners and their squads to ensure we have product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project.
• Ensure continuous refinement of the group backlog, planning at least two sprints ahead along with the business product owners.
• Evaluate and provide clarity on the impact, business criticality and associated timescales of risks and issues across the Group and ensure communication with Business product owner.
• Identify and communicate risks, issues and opportunities within the wider business.

As the Group Product Owner;

• Strong product knowledge so that they know how to support their Group with delivering value proposition.
• Work with Chapter Leads on resource planning so that the group has the skills and expertise required to deliver a successful products.
• Supporting squad POs and Group Scrum Master with removing obstacles and drive productivity.
• Have creator’s conversations with squad POs, providing motivation and constructive feedback for growth and development.
• Inspire the Group by leading as a modern leader, demonstrating a growth mindset.
• Organise, facilitate & participate in Product Owner CoP to share best practises, learnings and celebrate the community.
• Strong communicator so that they can communicate vision, goals, and priority of backlog Items with both the Group squad members and other stakeholders.
• Ability to influence and actively manage stakeholders, their desires, expectations, and outcomes.
• Strategically capable to link Portfolio Epics to Domain Capabilities.
• Collaborate with internal and external contacts to analyse needs and align product roadmap to strategic goals.
• Remain up to date on trends and best practices for agile project management. 

Key Performance Indicators

• Delivery of consistent product & operations Strategy across GCC
• Delivery and Management of circa £6.0M budget across multiple suppliers.
• Support up to 20 products across 3 practices, Salesforce, SAP & Others.
• Creating an environment of continuous improvement and skills team members keeping up to date with Agile & market advances
• Building of a successful department with clear skills in each data discipline with shared goals and objectives

Key Interactions

• GCC Director leadership Team
• JLR Digital
• Global markets and NSCs
• 3rd Party suppliers (TCS/NTT/etc)

WHAT YOU’LL NEED

Essential Knowledge, Skills and Experience

• Demonstrable Experience in delivering Agile & DevOps delivery across multiple disciplines.
• Experience in supporting multiple SalesForce and or SAP product environments.
• Strong understanding of the target Retailer & Customer’s needs and how that translates into the product group vision.
• Strong communication skills and ability to align many stakeholders towards common long-term goals.
• Experience of delivering retailer & customer facing business products.
• Experience of delivering through Agile methodologies.
• Experience working with 3rd party suppliers used in JLR.

Personal Profile

• Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact.
• Continually working hard to deliver a modern luxury experience to earn and keep our customers’ trust and loyalty.
• Embracing differences, being empathetic, welcoming challenges together empowering each other to deliver.
• Building trust by speaking openly and honestly, listening attentively, and treating others respectfully.
• Taking initiative and using failure as an opportunity to learn. We develop by giving + seeking honest feedback.
• Making a difference through our results. We innovate and never lose sight of what we want to achieve.
• A determined individual, highly driven, committed and results-orientated who works with pace, energy and confidence.
• An individual who is able to apply analytical rigour to develop and drive well thought out operational plans, collaborate across functions and combine a short term, pragmatic focus with strategic vision.
• An individual who is resilient, energetic and enthusiastic, responds constructively to new ideas and input in a changing business environment.
• An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
• A sophisticated communicator who is able to communicate directly, clearly and openly.
• An individual who can demonstrate good capability in leadership and management skills, who can motivate, develop and lead functional and cross-functional teams.
• An individual who is comfortable challenging all stakeholders with strong influencing and engagement skills.

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

JLR is committed to equal opportunity for all.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.