REQ ID: 126987
JOB TITLE: PDI Procurement System Support Specialist - 12 Month fixed term contract
SALARY: £37,000 - £41,000

POSTING DATE: 27/11/2024
POSTING END DATE: 10/12/2024
LOCATION: Gaydon  

Industrial Operations is where we add value to our modern luxury ethos. Whether in Procurement, sourcing vital products and services, or Supply Chain, managing Logistics Operations and Fulfilment, you will ensure seamless operations for our iconic vehicles across our global footprint while prioritising sustainable initiatives. Working with cross-functional teams, you'll be part of how we drive efficiencies and implement industry-leading practices. Help us create the exceptional.

WHAT TO EXPECT:
The Global Procurement Technology helpdesk (known as P2P help) provides an invaluable system process support to not only Global Procurement but also requisitioners within JLR as wells as across our supplier base. As a System support specialist you will be supporting several hundred users across the Global Procurement landscape, including production and non-production Procurement, TD, SVO as well as our suppliers using the JLR portal.

Key Accountabilities and Responsibilities:

• Resolution of PO Queries in line with agreed SLAs via frequent face to face interaction with customers
• Liaison with our offshore service delivery partner(s) to ensure queries/Procurement document updates managed in accordance with the required SLA’s
• Query prevention through analysis of query types (Identifying & implementing system improvement performance) 
• Hold consultations/surgeries with Buyers, requisitioners and other stakeholders as required.
• Work with suppliers to continuously improve the customer experience for users using the support of the Global Procurement System Support help desk.

WHAT YOU’LL NEED

• Proven track record in relationship management
• Track record of successful customer service 
• Able to deliver quality and consistency in a complex, highly demanding environment 
• Effective communicator with a proven track record of demonstrating logical and analytical thinking
• Ability to work to deadlines
   

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. 

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.