POSITION:  Regional Performance Manager - Eastern Region

LOCATION: New England

Live the Exceptional With Soul.  This is the singular purpose of JLR. 

At the core of these experiences are the products themselves.  The JLR brands have undergone a dramatic transformation over the past years. 

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Regional Vice President – East, the Regional Performance Manager (RPM) is the primary point of contact with our Retailers, acting as a true commercial business partner to our General Managers and Dealer Principles, helping drive performance throughout both Sales & Customer Service departments in the Retailer and encouraging cross-departmental working to drive out silo mentalities. Focusing on the drivers of performance and not just the end result, the RPM will ensure JLR processes, policies and systems are fully integrated into Retailer operations to ensure sustainable and repeatable high performance across our Retailer network. The RPM will lead on the implementation of Sales processes & policies and be supported by the Customer Service Market Manager (CSMM) in the implementation of Customer Service processes & policies.

What you will be doing:

• Focus on the drivers of performance in all aspects of a Retailer
• Drive out silo mentality and encouraging cross departmental working throughout the Retailer
• Utilize Retailer Balanced Scorecard as basis for performance discussions in all departments
• Capture and progress SMART actions through Retailer Performance Tool Kit
• Agreeing to objectives & targets
• Coaching & supporting Retailer management team
• Ensuring CI & facility standards are adhered to
• Launch & embed all sales programs & initiatives
• Take ownership of and drive KPIs including:
  • Sales NPS
  • Service NPS
  • Retail, Fleet & ACPO sales volumes & revenue 
  • “Sales 6 and Service 6” performance
  • Accessories Revenue
  • Overall Retailer profitability and performance

• Perform other duties as required

What you will need:

• Bachelor’s Degree in Business Administration, or Automotive Technology
• Minimum of 7 years’ experience in a sales support and/or customer service support role, and ideally 4 years of direct dealer contact.
• Strong understanding of retail automotive operations – actual working experience at retail a plus.
• 5+ years of Automotive experience
• Proficiency with business and MS software; Word, Excel, PowerPoint
• Experience developing and implementing sales, marketing, and merchandizing plans in a retail environment
• Strong business management and financial analysis skills
• Excellent interpersonal and relationship skills including leading and motivating teams
• Strong oral and written communication skills
• Extensive retail and wholesale automotive experience in service, parts, and sales positions at the OEM or retail level is a plus
• Experience developing and successfully implementing marketing and sales plans is a plus
• Willingness to relocate to another region or US Headquarters in Mahwah, NJ

 Location: New England ( Mass/CT/NH/Upstate NY )

Recruitment Salary Range:  $107,500-$150,000

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Maternity/Paternity Leave
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

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