REQ ID: 115998
JOB TITLE: Service Capacity Lead
SALARY: £38,900-£48,000 (DOE)
POSTING END DATE: 09/06/2023
LOCATION: Coventry
 
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

WHAT TO EXPECT

Capacity planning is the foundation upon which Jaguar Land Rover ensures that retailers will be able to serve our customers with appropriate lead times and will enable retailers and JLR to realise relevant aftermarket revenue. 
The role will help us ensure we have the right capacity in markets to support the current and future needs of our most discerning of customers.

Key Accountabilities & Responsibilities:

Definition of required service capacity. Determine the long-term projections of Service Hour requirements for the JLR retail network across 1700 retailers worldwide.
•    You will be able to achieve this by working closely with cross-functional specialist teams across Commercial, Engineering, Product Marketing, Quality and Network Planning etc to determine the service hour requirements for each Market, each nameplate and powertrain.
•    Manage and enhance the Service Hour Opportunity tool in line with market requirements.

Performance Management and Continuous Improvement of global service capacity. Performance management to ensure Regions and Markets have the right levels of capacity, in the right retail locations, to support our customers. 
•    Become a trusted advisor to our regional teams and their Markets by identifying retailers with capacity shortfalls. By working closely with the Retailer Performance Intelligence team, you will develop intelligence proposals that will put into context the identified retailers with capacity constraints to enable quick and reliable decision making.
•    Enhance existing reporting tools and capabilities. Maintain regular reporting tailored to market needs.
•    Monitoring, reporting and provision of trends and achievements at market level. 

Best practice. Your data-driven approach will head best practice identification for capacity related processes. You will be able to achieve this by working closely with the regional teams, Retail Operations and the Retail Performance Intelligence team to develop a framework and process to share best practice across different markets and teams. 

Simulation of impact of possible service capacity actions. Manage and enhance the existing Scenario Planning tool to enable the field teams in markets to plan and measure network Capacity requirements.

WHAT YOU’LL NEED

As the Service Capacity Lead, you’ll need the following knowledge, skills and experience:
•    Comprehensive knowledge of capacity planning and performance management (technician utilisation, productivity, efficiency). 
•    Demonstrable experience in delivering data-driven insights and intelligence proposals.
•    Strong stakeholder management skills with experience working cross-functionally with regions, markets, and other internal teams.
•    Experience with report creation and tailoring to specific stakeholder needs.
•    Excellent project management skills with the ability to manage and execute action plans timely and effectively.
•    Skilled communicator with the ability to communicate complex concepts. 
•    Results orientated and organised with the ability to plan and deliver against deadlines, presenting the ability to motivate others to deliver.

Personal Profile:
•    Analytical and strategic thinker, able to interpret data and use it to create robust action plans.
•    Effective communicator, able to convey complex information clearly to different audiences and gain buy-in from stakeholders.
•    Collaborative works well cross-functionally and able to build strong relationships with regional teams, markets and other internal stakeholders.
•    Proactive and self-driven, takes initiative, identifies opportunities, and drives improvements.
•    Adaptable, thrives in a fast-paced, evolving environment and is able to balance multiple priorities effectively.
•    Resilient and enthusiastic who responds constructively to new ideas and inputs.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

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SO WHY US?

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. 

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

Jaguar Land Rover is committed to equal opportunity for all.