REQ ID: 126336
JOB TITLE: LTS Primary Engineer
SALARY: Competitive

POSTING START DATE: 16/10/2024

POSTING END DATE: 30/10/2024

LOCATION: Coventry  

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

WHAT TO EXPECT

In this role, you will provide quality technical diagnostic guidance on vehicle concerns via Global Concerns Management (GCM), telephone and Sightcalls to the JLR UK retailer network. Timely, efficient and accurate resolution of queries embedded with a customer service mind-set ensuring clinents have a premium Modern Luxury experience. 

Key Accountabilities and Responsibilities 

• Provide retailers and authorised independent retailers with prompt technical assistance and complete accurate resolutions to vehicle concerns via messaging/reporting systems, telephone, WeBex and video calls (Sight Call). This may included approve and/or reject on prior part approvals (FRED)
• Reporting emerging concerns within the network
• Contribute to right first time fixes, increasing client satisfaction and reduce repeat repairs and visits
• Write and circulate data to other helpdesk engineers, field engineers, principal engineers and operation manager
• Assist the operational team in delivering individual and overall team targets 
   

WHAT YOU'LL NEED

• Qualified to a minimum Level 3 in Automotive repair (Mechanical or Electrical)
• Experience of carrying out vehicle repairs within a franchised retailer, preferably at a Master Technician level or equivalent 
• Thorough knowledge of all aspects of modern vehicle systems and repair processes with excellent communication skills – verbal and written.
• The ability to work logically and constructively to see concerns through to a conclusion within a team environment whilst using your strong diagnostic and analytical skills
• Logical thought processes; also acquisitive and capable of non-leading questioning to confidently resolve technical concerns with the ability to describe and understand complex technical issues clearly
   

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. 

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.