REQ ID: 123169
JOB TITLE: Change Request Author
SALARY: Competitive
POSTING START DATE: 17/04/2024
POSTING END DATE: 01/05/2024
LOCATION: Coventry

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

In this role, you will be responsible for the creation of service times, Menu Pricing/RBoM (Repair Bill of Material) documents and any change requests raised for the Workshop Manual.

Working through the life cycle of the vehicle (from job 1 to end of life), the Change Request Author will create Service Times & Menu Pricing/RBoM documents to deliver the technician a full end to end repair experience. These documents also give the retailer an efficiency improvement as the part numbers and SRO information from the document are then passed through to the warranty system. The Change Request Author will also be responsible for supporting the creation of service checksheet documents.

The primary aims of the Change Request Author are customer satisfaction, warranty cost reduction, improving retailers’ efficiency to improve product reputation and ensure future business success for JLR. 

The role will provide the successful candidate with an exciting opportunity to experience whole vehicle knowledge and provide exposure to key areas that can drive changes to improve vehicle repair & serviceability.

WHAT TO EXPECT

• Create service and repair labour times & documents, this involves:
  - Using X-metal Authoring Software to create the documents.
  - Using the electronic parts catalogue to assess the availability of the parts required for the Menu Pricing/RBoM document.
  - Using the CMS (Content Management System) to create new documents.
  - Use Excel upload template to create service menu pricing documents. 
  - Reviewing a step-by-step removal & installation process to understand the parts required for the repair.
• Supporting market feedback from TOPIx.
• Highlight and communicate repair & service issues both internally and to the engineering teams.
• Propose solutions and drive part release issues to resolution.
• Work with Service representatives from the Commodity teams to build robust repair & service documents.
• Author content to the internal JLR authoring standards.
• Update and maintain workshop manual content based on internal and external feedback.
• Represent the Service organisation within engineering forums.
• Carry out physical validations on prototype and production vehicles/units.
   

WHAT YOU'LL NEED

• Good vehicle knowledge including ICE and BEV.
• Good level of IT literacy including Microsoft Toolsets.
• Able to deliver quality and consistency in a complex, highly demanding environment.
• Good communication, interpersonal and presentation skills.
• Self-motivated, with the ability to investigate, analyse and implement effective solutions.
   

SO WHY US?

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. 

JLR is committed to equal opportunity for all.

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