POSITION: Customer Experience & Commercial Revenue Intern

DEPARTMENT: Customer Experience & Commercial Revenue

LOCATION: Mahwah, NJ

SALARY: $18/hour

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Jaguar Land Rover North America’s internship program is a great opportunity for college students entering their junior or senior year, or who are currently in a graduate school program, to gain hands-on experience in the exciting world of the automotive industry!  This is a great opportunity for personal growth and development from a business and learning perspective.

In this internship, you will join our top class Customer Experience & Commercial Revenue Team consisting of Customer Service Senior Process Specialists, Roadside Assist and Collision Center Subject Matter Expert, Business Development Specialists to generate incremental revenue for the National Sales Company, Consumer Affairs and the Customer Relationship Center – an experience that you will not forget.

 Details of the program:

• The program is open to students at a Junior or Senior level in their Bachelor’s Degree program or a Graduate Program
• The Internship runs from June 16, 2025 to May 22, 2026
• 25-29 hours per week during business hours (Business Hours: Monday- Friday 8:30am-5:00pm)
• Hybrid Schedule available  

WHAT TO EXPECT:

• Tracking, reporting and responding to retailer inquiries regarding JLR NA’s Pre-Paid Maintenance Program; key focus is to achieve business plan assumptions and to continuously improve the program to elevate client experience, service retention and parts revenue
• Tracking, reporting and supporting retailer staff to connect clients with their InControl accounts at vehicle handover; the main purpose is to achieve a greater than 95% connection rate and explore improvement opportunities on used vehicles
• Supporting our Customer Experience Program Senior Specialist in the creation and deployment of client-centric programs to improve NPS and Service 6 at retail stores
• Support our Customer Experience Program Specialist to promote and drive our Mobile Technician and Mobile Service programs; the key objective is to achieve month-over-month 10% increases in technician acceptance rates for roadside events and a greater offering of remote repairs and services at client-preferred locations
• Support the continuous development of our certified collision network with relevant communication, training, best practice sharing and client experience and revenue reporting
• Perform other duties as required

WHAT YOU WILL NEED:

• Currently enrolled in an engineering collegiate academic program for Fall 2025 semester (either a junior, senior, or graduate student)
• Studying a degree in Business Administration, Finance, Engineering or Statistics is preferred
• Dedication, commitment, and curiosity
• Knowledge with Tableau will help with the reporting requirements of this role
• Previous experience in Customer Experience, Aftersales, or Retail will be beneficial
• Problem solving skills (8D or Six Sigma) will help with the continuous improvement requirement of this role
• At the time of application, legally able to work in the United States.

 So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training. 

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