POSITION: CAL & Technical Center Manager

LOCATION: Mahwah, NJ

RECRUITMENT SALARY RANGE: $107,500 - $150,000*

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting directly to the North America Technical Services Director, you will lead the Customer Acceptance Line (CAL) team collaborating with the supplier, to detect and repair all the issues to JLR standard, achieve operational efficiency, quality and safety goals. Port of Entry (PoE) is the very first point of receival in market for imported JLR vehicles. You will also ensure we are delivering the best quality products to our Retailer partners and end customers.

WHAT TO EXPECT:

 In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organization. Here’s what to expect:

• Implementing and launching a Customer Acceptance Line at three ports across North America 

• Operational oversight role, managing strategic and reporting requirements 

• Managing the supplier led Technical Workshop to ensure operational excellence

• Management of the supplier-led Technical Center located in Mahwah, NJ .

• Performing other duties as required

WHAT YOU WILL NEED:

Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:

• Bachelor’s Degree in Project Management is preferred, or equivalent work experience
• Minimum of 5 years Project Management experience 
• Ideally 5 years of port operation experience 
• Excellent understanding on Quality management and problem-solving tools 
• Operational productivity and safety management skills 
• 5 years of automotive technical experience
• Must be able to work under pressure and meet firm deadlines, while consistently delivering a high standard of work
• Excellent interpersonal and presentation skills are essential, and must be comfortable presenting to all levels of management
• Must have strong business acumen, and the ability to work with people at varying levels with the organization and network;

Schedule:  Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

SO WHY US?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages 
• Maternity/Paternity Leave
• Complimentary lunch 
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.