REQ ID: 126847
JOB TITLE: Systems Engineer - Customer Experience Delivery
SALARY: £50,000 - £64,000

POSTING START DATE: 2/12/2024
POSTING END DATE: 16/12/2024
LOCATION: Gaydon

Product Engineering at JLR is centred on innovation and creativity. From advanced driver assistance systems to developing the future of electric propulsion, the opportunities to create exceptional experiences for the future of motoring are wide-ranging. You'll work alongside industry experts to drive product strategy, manage programs, analyse performance, and lead transformation initiatives. Exceptional careers that bring world-renowned vehicles to life start here.

WHAT TO EXPECT

We are currently hiring for the position of System Engineer – Customer Experience Delivery to lead and enhance our efforts in delivering modern luxury customer experience solutions. This role focuses on modelling customer experiences, gathering and refining requirements, managing diverse stakeholders, and benchmarking industry standards to ensure the delivery of innovative and efficient systems.

Key Accountabilities and Responsibilities:
•    Develop and maintain end-to-end models of customer journeys and experiences using Model-Based Systems Engineering (MBSE) tools and techniques.
•    Use modeling frameworks like SysML , MSOSA or other relevant tools to define system architecture and capture customer interactions at every touchpoint.
•    Ensure the models align with customer expectations, business objectives, and technical constraints.
•    Conduct comparative analyses of industry standards, customer experience trends, and competitor solutions.
•    Work closely with cross-functional teams, including UX/UI designers, creative , system engineers, and data analysts.

WHAT YOU’LL NEED

In order to be considered for this position, you will need to possess strong analytical and technical expertise, paired with excellent communication and collaboration skills. They will play a critical role in translating business needs into actionable system engineering frameworks that elevate the customer journey and align with organizational goals.

•    Proficiency in Model-Based Systems Engineering (MBSE) methodologies and tools (e.g.,MSOSA  Cameo, MagicDraw, Rhapsody).
•    Strong understanding of system design, architecture, and customer experience modeling frameworks.
•    Expertise in eliciting, documenting, and managing requirements using tools like DOORS, Jama, or JIRA.
 

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. 

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.