REQ ID: 126204
JOB TITLE: Services E-Commerce Operations Manager
SALARY: £55,000 - £70,000
POSTING START DATE: 08/10/2024
POSTING END DATE: 22/10/2024
LOCATION: Gaydon  

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

WHAT TO EXPECT

This is a critical role within the Commercial chapter, you will be responsible for the day-to-day running of the Services Ecommerce shopping capability for all connected vehicles with product and service subscriptions. The vision for the Services storefront is that it will provide a frictionless, personalised and timely purchasing experience through the preferred channels of every client. 

You will be focused on ensuring the effective operational running of the Ecommerce capability for Services. Targeted with maximising order volume, revenue and customer satisfaction. You will also be required to manage the addition of products to the existing capability, working with IT and technical partners where appropriate.  

You will manage in life support to the markets where capability has been launched, assessing performance enhancements to drive additional revenue. This is a role that provides key input to delivering an enterprise leading Ecommerce position within JLR.

Key Accountabilities and Responsibilities 

• Ensure our Services Ecommerce platforms remain live and function as designed, maximising revenue generation and customer satisfaction with our connected products and services
• Identify and support the in-life improvement of the transactional capability for JLR’s connected products and services
• Ensure timely updates to the product catalogue and pricing through in life ownership of the platform, developing performance, driving sales optimisation, and implementing trading initiatives
• Manage the support the platform post go-live acting as the escalation point and the Commercial Channel Owner of the Ecommerce platform
• Incident management, ensuring compliance to incident framework eg setting site to maintenance mode within the framework, support digital subject access requests
   

WHAT YOU'LL NEED

• Digital Operations expertise 
• Digital Product Management and ownership
• Knowledge of Agile frameworks and methodologies
• Ecommerce expertise and channel ownership
• Strong knowledge of online retail trends and voice of customer
   

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. 

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.
 

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