POSITION: Head of Workplace Experience

POSTING END DATE: 05/01/2025

LOCATION: Gaydon, Warwickshire (including travel to all JLR sites and some international travel)

SALARY: Competitive

At JLR, we're on a continual journey to reimagine the future of modern luxury, and we want you to be part of it. Through our exquisite and timeless house of brands – Range Rover, Defender, Discovery and Jaguar – we're defining a new approach to sustainability and providing exceptional experiences. As a leader here, you have the opportunity to influence the way we think, providing your unique insight and vision for a better future. It's time to become a proud creator.
 
WHAT TO EXPECT
 
The role of Head of Workplace Experience will focus on creating and maintaining a productive, engaging, and well-functioning workplace environment supporting customer love.

This position will inform workplace services to improve employee experience ensuring it aligns with JLR’s Creator’s Code.

This role is pivotal in shaping how employees interact with their work environment, influencing not just productivity but also overall satisfaction and retention.

THE ROLE
 
Key Responsibilities

• Workplace Strategy Development: Develop and implement a comprehensive workplace strategy that aligns with JLR’s business goals, Creator’s Code, and employee needs
• Space Utilisation: Analyse current workspace utilisation and design innovative solutions to optimise space, increase flexibility and support diverse workstyles
• Change Management: Lead change management initiatives related to workplace
• transformations, ensuring smooth transitions for employees and minimal disruption to business operation
• Real Estate Technology: Leverage technology platforms (e.g., IWMS, CAFM) to drive efficiencies in planning, reporting, and portfolio management
• Management of Outsourced Providers: Enhancing employee experience through the delivery of soft services (catering, cleaning, reception management and transportation)
• Implementation of smart office technologies
• Proactively partner with IDT, developing and implementing best in class technology platforms to ensure productivity and collaboration
• Lead the delivery of space to support JLR events
• Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time

Key Performance Indicators

• Utilisation KPI
• eNPS measure/Pulse question
• Service Level Agreement for cleaning and catering in terms of meeting predefined quality standards
• Alignment with JLR Creators Code and Brand

Key Interactions

• People Chapter
• Information, Digital, Technology (IDT)
• Business Protection
• Purchasing
• Finance Business Partner
• Sustainability Chapter

WHAT YOU’LL NEED

Essential Knowledge, Skills and Experience

Hard Skills

• BS/BA degree in a relevant subject (or equivalent work experience) required
• Significant experience of delivering a seamless integration of remote and in-person work
• through strategic planning
• Extensive experience of physical workplace design and delivery on a global scale
• Significant experience in leadership and managing teams and influencing senior level leaders and cross functional stakeholders
• Demonstrated ability to lead corporate wide, global initiatives
• Excellent project management skills with the ability to build strong cross-functional
• relationships, gain consensus among various teams, and effectively drive initiatives to
• completion
• Budgeting and Financial Acumen; competence in managing budgets for workplace
• improvements and other related expenses
• Demonstrable experience of vendor management and managing large, outsourced contracts, driving continuous improvement and efficiencies alongside improving employee satisfaction

Soft Skills

• Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result
•  Leadership and Team Management; strong ability to lead cross-functional teams, delegate tasks and inspire collaboration
• Strong interpersonal, influencing and communication skills, including ability to lead teams and build cross functional relationships and communicate effectively at all levels
• Strategic Thinking; capability to align workplace experience initiatives with broader
• organisational goals and culture
• Customer centric mindset; treating employees as internal customers, ensuring their workplace is personalised and positive
• Excellent presentation skills
• Previous experience and background of delivering workplace experience accompanied with a proven track record of successful delivery of an employee proposition in a physical environment

Desirable Knowledge, Skills and Experience
 

Hard Skills

• Sustainability practices; familiarity with implementing green initiatives and sustainable practices in the workplace
• Data Analysis; proficiency in analysing data related to employee engagement, space utilisation or workplace performance to inform decisions

Soft Skills

• Adaptability; ability to respond quickly to changing needs, whether due to growth, remote working trends, or evolving employee expectations
• Cultural sensitivity and Inclusion; Promoting diversity, equity and inclusion in all workplace initiatives

Personal Profile

Essential

• An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable
• Someone who supports team unity, who actively develops and empowers other team members
• Someone with integrity & empathy who holds the customer experience above all else, even when it is challenged
• Someone who embraces a growth mindset; resilient and enthusiastic who responds
• constructively to new ideas and inputs
• Someone who understands their impact, who can work independently, is motivated by results, demonstrates tenacity, drive and perseverance with the ability to deliver solutions in a complex, highly demanding environment
• An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment
• An individual with the capability to combine a short term, pragmatic focus with medium term planning
• A resilient and enthusiastic who responds constructively to new ideas and inputs
• A good communicator with the ability to communicate complex ideas
• An effective team player, actively develops and supports team members

Desirable

• An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
• Someone who understands what our customers love; they are passionate about all things workplace

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

JLR is committed to equal opportunity for all.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.