POSITION: Head of Commercial and Business Management

POSTING END DATE: 05/01/2025

LOCATION: Gaydon, Warwickshire (UK) (including travel to other JLR sites)

SALARY: Competitive

At JLR, we're on a continual journey to reimagine the future of modern luxury, and we want you to be part of it. Through our exquisite and timeless house of brands – Range Rover, Defender, Discovery and Jaguar – we're defining a new approach to sustainability and providing exceptional experiences. As a leader here, you have the opportunity to influence the way we think, providing your unique insight and vision for a better future. It's time to become a proud creator.
 

THE ROLE

Key Responsibilities

• Develop and implementation of all governance within the Property Function
• Development of Property Procurement Strategy
• Development of Transformation Strategy
• Management of PMO across Property Function
• Management of Business Continuity Plans for the Property Function
• Delivery of all required performance metrics, performance reporting and benchmarking
• Data Analysis; drive portfolio analytics and data strategy, developing and presenting data analytic models to identify trends, patterns and forecasts
• Design and delivery of SLAs, KPIs, practical and realistic specifications
• Designing the supplier engagement process
• Provision of shared service centre to the Property Function
• Ownership of the Do/Buy
• Communications
• JLR Way – Process, policy etc
• Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time.

Key Performance Indicators

• Budget adherence; forecast versus spend
• Efficiency metrics
• Risk mitigation success
• Adoption rate of new processes or systems
• Compliance with regulations and standards
• Audit and compliance success rate

Key Interactions

• People Chapter
• Information, Digital, Technology (IDT)
• Purchasing
• Finance Business Partner

WHAT YOU’LL NEED

Essential Knowledge, Skills and Experience

Hard Skills

• BS/BA degree in a relevant subject (or equivalent work experience) required
• Significant experience of delivering a seamless integration of remote and in-person work through strategic planning
• Ability to gain consensus, communicate policy, build relationships and create systems for managing data needed in a timely, and effective manner
• Experience establishing and implementing effective business processes and procedures, related to corporate real estate
• Excellent written and verbal communication skills demonstrated through clear and concise reports.
• Expertise in preparing, managing and controlling large scale real estate budgets
• Expertise in identifying cost saving opportunities
• Experience in negotiating purchase/service contracts and service agreements.
• Proficiency in managing contracts with third party service providers
• Ability to create and present business cases for real estate improvements

Soft Skills

• Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result.
• Leadership and Team Management; strong ability to lead cross-functional teams, delegate tasks and inspire collaboration.
• Strategic Thinking; capability to align workplace experience initiatives with broader organisational goals and culture.
• Customer centric mindset; treating employees as internal customers, ensuring their workplace is personalised and positive.
• Excellent presentation skills.

Desirable Knowledge, Skills and Experience
 

Hard Skills

• Expertise in identifying, assessing and mitigating risks related to real estate holdings, including environmental, financial, legal and market risks.
• Proficiency in analysing real estate related data to identify trends, cost reduction opportunities and experience improvements.
• Expertise in developing corporate real estate digital strategies.
• Understanding of sustainability initiatives in corporate real estate including energy efficiency measures, waste reduction, carbon footprint management.

Soft Skills:

• Adaptability; ability to respond quickly to changing needs, whether due to growth, remote working trends, or evolving employee expectations.
• Cultural sensitivity and Inclusion; Promoting diversity, equity and inclusion in all workplace initiatives.

Personal Profile

• Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact.
• An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable.
• Someone who supports team unity, who actively develops and empowers other team members.
• Someone with integrity & empathy who holds the customer experience above all else, even when it is challenged.
• Someone who embraces a growth mindset; resilient and enthusiastic who responds constructively to new ideas and inputs.
• Someone who understands their impact, who can work independently, is motivated by results, demonstrates tenacity, drive and perseverance with the ability to deliver solutions in a complex, highly demanding environment.
• An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
• An individual with the capability to combine a short term, pragmatic focus with medium term planning.
• A resilient and enthusiastic who responds constructively to new ideas and inputs.
• A good communicator with the ability to communicate complex ideas.
• An effective team player, actively develops and supports team members.
• An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
• Someone who understands what our customers love; they are passionate about all things workplace.

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

JLR is committed to equal opportunity for all.