REQ ID: 126712
JOB TITLE: Ecommerce Support
SALARY: £36,000-£42,500
POSTING START DATE: 24/10/2024
POSTING END DATE: 07/11/2024
LOCATION: Gaydon  

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

WHAT TO EXPECT

Working within the global Brand Partnerships and Collections (BPC) ecommerce team, this role offers a dynamic opportunity for an individual with a blend of technical expertise, customer-centric focus, and a strategic approach to enhancing ecommerce and online experience. 

You’ll support our Ecommerce team and Experience Ecommerce end users with a number of workstreams.

Key Accountabilities & Responsibilities:

• Resolve end user enquiries, technical issues, and support requests related to the Experience Ecommerce tech stack 
• Onboard new Experience Operations and deliver training for all end users
• Generate reports and analyse data, providing recommendations for optimisation where appropriate
• Configure booking platform, transactional emails and product descriptions to go on sale
• Website management and optimisation

WHAT YOU’LL NEED

• Meticulous attention to detail
• Customer service experience or stakeholder/client management
• Experience of writing reports and making data-driven recommendations
• Strong problem-solving skills
• Experience of writing briefs for third party agencies and managing projects through to delivery with them

#LI-POST

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. 

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.