POSITION:  Diagnostics Senior Specialist

LOCATION:  Northern California

Live the Exceptional With Soul.  This is the singular purpose of JLR. 

At the core of these experiences are the products themselves.  The JLR brands have undergone a dramatic transformation over the past years. 

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

In this role, you will provide Retailers with written, verbal, and hands-on diagnostic support for hard to fix vehicles. In addition, you will work proactively to identify tool, equipment, training and process deficiencies impacting Fix Right First Time

What you will be doing:

• Supporting the retailer network in the diagnosis and repair of all JLR vehicles, acting as the escalated touch point for hard to fix failures and component issues, ensuring a strong link between Front Desk Engineering, Engineering, and Service teams. 

• Reporting out on results of diagnostics/problem resolution - all cases updated in GCM (global concern management system). Ensure all hard to fix issues are reported into Product Investigation Team. 

• Submitting Electronic Quality Reports on all frequently seen problems.  

• Evaluating cases concerning customer complaints, previous warranty repairs and software failures to drive prevent recurrence and provide expert technical opinion. Perform consultative follow-ups. with retailers to drive self-sufficiency at a technical level. Document process failures to report back into JLR Head Office to improve overall JLR process (SEF)at retailer level 

• Effectively planning. coordinating and documenting daily scheduling of retailer visits, investigations and activities. Planning and analysis to be done utilizing open RO and LTS daily reporting

• Performing other duties as required

What you will need:

• Bachelor's Degree in Engineering or relevant discipline, or equivalent work experience

• ASE Certification or equivalent

• Minimum 10 years in an automotive technical service or engineering capacity 
• Expert knowledge of diagnostic procedures, manufacturer specific special tools, and test equipment 
• Expert knowledge of Retailer process and procedure including knowledge of technical workflow at retailer level 
• Strong MS Office package knowledge and Tableau reporting
• Strong analytical, verbal, and written skills
• Strong organizational skills with a keen attention to detail
• Must be a team-oriented self-starter.
• Excellent interpersonal and presentation skills are essential, and must be comfortable presenting to all levels of management

Schedule:  Field based role - Must have the ability to travel extensively and on short notice

Recruitment Salary Range:  $92,000 - $115,000

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Maternity/Paternity Leave
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

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