REQ ID: 126425
JOB TITLE: Customs Imports Process Coach
SALARY: £39,000 - £49,000
POSTING START DATE: 10/12/2024

POSTING END DATE: 24/12/2024
LOCATION: Coventry  

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

WHAT TO EXPECT

Join JLR's Global Finance Services, as they seek to optimise process efficiency by providing standardised and automated solutions across Financial Reporting and Data, Finance Operations and Payroll. Finance Operations aim to provide a Digital world class organisation for Order to Cash, Source to Pay and Customs Process.

As a Customs Import Process Coach, you will monitor, coach and support our external business partner TMLBSL to deliver efficient cross-border imports and exports to secure JLR’s production, aftermarket and vehicle export requirements, and accurate declarations to tax and customs authorities.

Key Accountabilities and Responsibilities

• Supporting the Customs Import Process Owner, monitoring mailboxes and Appian solution to ensure all tasks are carried out by TMLBSL within agreed SLAs and that they adhere to process
• Maintaining local work instructions and providing training and coaching to TMLBSL
• Ensuring FSD monthly submission is completed accurately by 3rd working day by driving TMLBSL to complete month-end tasks
• Working with TMLBSL to identify and communicate continuous process improvements and collaborating with Customs Digital Teams to provide KPIs and service level statistics
• Supporting TMLBSL with UAT and implementation of agreed automation solutions to drive operational efficiency

 
WHAT YOU'LL NEED

• Ability to prioritise work accurately at speed and under pressure
• Change management experience 
• Excellent communication and people skills
• Strong analytical background
• Continuous improvement and growth mind-set with the ability to identify and implement robust solutions and enhancements

Please note this role is based on a shift pattern: -
Week one: 06:00 to 14.30
Week two: 13.30 to 22:00

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. 

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.