Share this Job
Apply now »

REQ ID: 59105
SALARY: £32,500 - £39,000 (DOE)
POSTING END DATE: 04/08/2021
LOCATION: Coventry


Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.




A SERP engineer is responsible for the assessment and development of Vehicle and Powertrain programme design proposals through the virtual series gateways to ensure they meet our attribute requirements and targets. 

The primary aims of SERP engineering are Customer Satisfaction, Warranty Cost Reduction, minimisation of maintenance and repair costs and Product Reputation to ensure future business success for Jaguar Land Rover. 

Working early in a product design life cycle, SERP engineers carry out feasibility assessments to understand the serviceability of the product/programme from an efficiency of repair perspective. SERP engineers represent the Service organisation when there is a significant concern/issue in the design engineering communities. 

The role will provide the successful candidate with an exciting opportunity to experience whole vehicle engineering and provide exposure to the key areas that influence vehicle development.


Key responsibilities & accountabilities:


  • Support the creation and technical validation of scheduled and reactive feasibility assessments on vehicle and powertrain programme proposals for potential Serviceability issues through the relevant virtual series gateways using virtual engineering toolsets.
  • Carry out digital tooling feasibility assessments (Standard Workshop Tooling, Special Service Tooling and Work Shop Equipment).
  • Create withdrawal path feasibility volumes and analyse the results.
  • Using digital ergonomic manikins assess vehicle package access feasibility to serviceable components and customer touch points.
  • Assess complex component removal feasibility assessments in the Virtual Innovation Centre.
  • Author removal and installation processes to the trust mark authoring standards.
  • Liaise with Service representative(s) from the Service PAT Leader team in support of building robust serviceability issue(s) cases and programme planning.
  • Represent the Service organisation in the design engineering communities, in forums such as Package Meetings, Must Resolves, Design Reviews and Virtual Build Events. 
  • Communicate feasibility issues to the product development teams and recommend change(s).
  • Physical verification on prototype vehicles.
  • Create complex labour/operation times to support issue escalation and DPA4 requirement targets.
  • Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time.




To be successful in this role you have whole vehicle knowledge, with a good working knowledge of vehicles and vehicle systems and an understanding of the latest vehicle technologies is essential. You'll be a self-motivated, natural problem-solver, with the ability to investigate, analyse and implement effective solutions – focussed on delivering results. Whilst having the ability to deliver quality and consistency in a complex, highly demanding environment.


You'll also:

  •  Proven extensive vehicle diagnosis & retailer repair knowledge, an in-depth working knowledge of vehicles and vehicle systems and an understanding of the latest vehicle technologies?Good communication, interpersonal and presentation skills.
  • Good level of IT literacy and the ability to analyse and present data using IT systems and Microsoft Tool skill sets
  • A flexible approach to job responsibilities and working hours.
  • To be a self-motivated confident team player who is capable of working on your own initiative or as part of a team to resolve a wide variety of technical issues.
  • The ability to work closely with design and development teams to find appropriate and robust solutions.
  • Degree level in an appropriate technical discipline along with good automotive serviceability knowledge preferred. But significant relevant experience would be considered.
  • Resilient and enthusiastic, an individual able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs.
  • Able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
  • Strong communicator with a proven track record of demonstrating logic and analytical thinking. 
  • Able to deliver quality and consistency in a complex, highly demanding environment with a range of expectations on what customer-focussed solutions might look like.




Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.


Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.


Jaguar Land Rover is committed to equal opportunity for all.


At Jaguar Land Rover, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.


Find out what to expect at each stage of the process along with some hints and tips.


Find out more about working here in our JLR Life Blog:


We look after our employees by offering a host of benefits and investing in their talent through award-winning training

Job Segment: Engineer, Product Development, Design Engineer, Engineering, Research, Automotive

Apply now »