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REQ ID: 76281
JOB TITLE: Mobility Services Product Owner
SALARY: Competitive
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.



Jaguar is an iconic brand with an illustrious heritage that is now undergoing a dramatic transformation. As part of the Re-Imagine strategy for the JLR business, Jaguar will be repositioned as a modern luxury brand and will seek to offer a new end to end customer journey, underpinned by an all-electric car portfolio.

As part of this brand led turnaround, we are seeking an exceptional individual, able to blend strategic planning, operational excellence, customer experience and a highly driven mindset to help shape and execute our future strategy. Reporting to the Mobility Services Manager, the Mobility Services Product Owner role sits within a new Services & Experiences team and has responsibility for bringing to market mobility solutions that deliver on the product vision, enabling new customers to access the brand in a non-traditional way, through Car Subscription, Rental and Chauffeur solutions. The role provides a unique opportunity to be at the heart of our transformation.

This role combines both operational and strategic activity requiring a broad skillset and dynamic, highly motivated individual. Activities range from understanding the global vehicle mobility landscape, including both products and supplier/partners, defining the customer experience and business processes to deliver the highest levels of loyalty, developing and presenting business cases, as well as supporting day to day operational and governance activities.

The candidate must have the ability to understand the wide-ranging strategic requirements for our future business, create practical solutions and use initiative to solve day to day problems efficiently and implement new processes. In doing so this role will have an influence over future revenues, volume growth and customer loyalty, the candidate will form an integral part of the organisation.

Key Accountabilities and Responsibilities

  • Responsible for understanding and benchmarking the global vehicle mobility services landscape
  • Responsible for the identification of future trends and competitor analysis that impact our customer offering and value proposition
  • Responsible for development of mobility products, including the propositions and business cases which deliver contribution
  • Responsible for managing product roadmaps - developing features and capabilities that deliver on the product strategy.
  • Accountable for programme management, roll out and activation across the agreed markets for each product, through local operations managers
  • Responsible for the articulation and documentation of the required product customer experience
  • Responsible for the documentation of key business processes
  • Accountable for the commercial and loyalty objectives for the products
  • Creation of management reports and KPI tracking of programme progress
  • Responsible for developing, maintaining and reporting on the mobility services objectives and key results
  • Responsible for commercial analysis of the products and value chain to identify efficiency improvements
  • Responsible for working with internal stakeholders to align and manage disconnects between strategy and execution




  • Product management experience in Vehicle Mobility Services – Subscription, Rental, Chauffeur
  • Track record of taking products from conception through to market.
  • Excellent communication and demonstrable senior stakeholder management skills
  • Strong analytical skills able to use data to drive analysis and results
  • Reporting and Presentation experience
  • Understanding of automotive industry and retail operations
  • Confident Microsoft Office software user
  • Experience of reporting to Board Level / C-Suite stakeholders
  • Educated to degree level or above


  • Ability to articulate complex financial analysis in a succinct, digestible manner
  • Understanding of Agile principles
  • Experience of managing cross functional programmes
  • Project Management experience


Personal Profile

  • You are someone who acts with a customer centric mindset who is easy to do business with, seeks customer insight and feedback, uses data to inform customer focused decision.
  • You are results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment, whilst acting with integrity and honesty
  • You have commercial acumen to understand the financial impact of business decisions and timing implications
  • You are inquisitive and will take the initiative to learn about each area and workstream to provide informed and insightful relevant information
  • Able to manage uncertainty and deal with ambiguity while maintaining confidence of those around them.
  • You have the ability to combine a short term, pragmatic focus with longer term planning
  • An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
  • An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
  • A resourceful individual able to operate with a high degree of autonomy and under limited resources.
  • A good communicator who can communicate complex ideas
  • An effective team player, actively leads, develops and supports team members
  • An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along


Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

Jaguar Land Rover is committed to equal opportunity for all.


At Jaguar Land Rover, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.


Find out what to expect at each stage of the process along with some hints and tips.


Find out more about working here in our JLR Life Blog:


We look after our employees by offering a host of benefits and investing in their talent through award-winning training

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