REQ ID: 127404
JOB TITLE: Service Manager
SALARY: £60,000 - £70,000

POSTING START DATE: 11/12/2024
POSTING END DATE: 25/12/2024
LOCATION: Ryton  

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

WHAT TO EXPECT:

As a Service Manager you will look after a busy department within our JLR Classic retail facility responsible for all aspects of the service activity including generating business, contact directly with clients, liaising with the workshop to ensure efficiency and constant communication to achieve maximum productivity and making sure that the Service Advisors are consistently client focused. Through doing this, you shall ensure a strong financial performance by maximising service margin and profit.
    
Key Accountabilities and Responsibilities:

• Delivering daily, weekly and monthly service sales revenue and profit targets
• Setting and delivering daily, weekly and monthly sales revenue and profit targets
• Maximising client retention in the service department defining, implementing and monitoring the end-to-end client journey for service and repair
• Identifying incremental revenue opportunities (e.g. restoration, modifications, sales enquiries)
• Working closely with the sales team to identify future business from the sales teams 

WHAT YOU’LL NEED

• Previous retailer Service Manager experience
• Understanding of client requirements in service and repair
• Previous experience and knowledge of what makes a successful service department work
• Client-focussed
   

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. 

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.