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REQ ID: 38927
JOB TITLE: Technical Process Leader
SALARY: £42,000 - £50,000 (DOE)
POSTING END DATE: 16/12/2019
LOCATION: Coventry


Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.




We have an exciting opportunity for an experience Technical Process leader to joing our Global Warranty Systems Strategy team based in Whitley. The team is responsible for the correct operation of current warranty IT applications and for determining the future IT landscape and applications for all Jaguar Land Rover users as well as the Global Dealer Network. It is accountable for the systems meeting the Governance, Risk and Compliance requirements of Internal Control as well as the pragmatic and efficient functions required by all users.


Jaguar Land Rover has embarked on an Enterprise Resource Planning approach to its future IT landscape and accordingly Warranty systems will be delivered from an SAP platform in line with recent Purchasing, Finance and Supply Chain Management deployments.


In your new role as a Technical Process Lead you’ll focus on transforming the exiting technical services processes into world class process’s that leverage the SAP platform. This involves analysis of existing process, elimination of inefficiencies and drafting new, lean and empowering processes that utilise the functionality already in SAP and draw into that environment key building blocks orientated to the vision of Jaguar Land Rover excellence in technical service.


Key Receptibilities: -

  • Actively engage with the wider business functions in defining the end data design / information flow required to deliver efficient and effective IT integration / business change
  • Identify non-SAP processes and determine the cost / benefit of augmenting existing working practices by incorporating these into new designs.
  • and cost reduction assumptions then measure and report success to management.
  • Build a strong working relationship with the technical design and delivery teams
  • Define, develop, standardisation key processes that enables the seamless integrations
  • Collate the process and IT mapping for each project through to conclusion and working with the documentation and communication specialist ensure these are published and used appropriately.
  • Be recognised by the technical service community as the subject matter expert on process design.




To be successful in this role, you'll demonstrate an in-depth knowledge of data and its practical application within LEAN. You’ll possess strong leadership and motivational skills that can advance good team working relationships. You’ll have the ability to deliver quality and consistency in a complex, highly demanding environment with a range of expectations on what customer-focused solutions might look like.

You’ll also be able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.


You’ll also have:-

  • Have a track record of leading process implement using LEAN techniques
  • Experience in influencing the architecture and capability of IT systems design
  • Track record of operating successfully in a diverse and challenging business environment
  • Willingness and capability for periodic, extended travel globally to support market launches
  • Strong proven analytical skill set



  • Extensive knowledge of warranty and customer service processes
  • Program planning, ideally using WRIKE


Jaguar Land Rover considers that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, Jaguar Land Rover will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work for an indefinite period in the UK.



Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.


Jaguar Land Rover is committed to equal opportunity for all.









Find out what to expect at each stage of the process along with some hints and tips.

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