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REQ ID: 57745
JOB TITLE: Sales Excellence Specialist - x3 Positions

SALARY: £45,000 - £51,400 (DOE)
POSTING END DATE: 04/08/2021
LOCATION: Coventry
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.



A Sales Excellence Specialist is a specialist resource, to be called upon to provide expertise to individual Retailers over a (potentially) prolonged period.
Your purpose is to improve performance issues identified by the Regional Business Manager and associated Sales KPIs. You’ll also responds to briefs raised by the Regional Business Manager. 

These are centred on improving Sales processes within a Retailer to drive performance. For example, driving customer satisfaction and improving Lead Management processes this includes driving new ways of working and the ability for Retailers to adapt and change to an ever-evolving industry.

You’ll also be responsible for:
- Demonstrable performance improvement following intervention - in both JLR and Retailer metrics e.g:
•    Retailer Lead Management.  
•    Retailer competency.
•    Retailer NPS/Sales 6 scores - root cause analysis and action plans.
•    Retailer Profitability (Key sales operating metrics).
•    Finance Retention
- Sustained performance improvement trends of Retailer metrics following intervention (once Sales Excellence Specialist “hands” the Retailer back to Regional Business Manager).



You’ll join us with proven track record of successfully implementing Sales processes at Retailer level e.g. previous role as a Regional Business Manager or experience gained in a Retailer focussed Sales function.

Naturally, you’ll have an understanding of Retailer profitability drivers and the ability to utilise Retailer Composite to identify key opportunities for improvement.


You’ll also have experience of:
•    Facilitation and coaching experience to engage and support the Retailer
•    Implementing and embedding change at Retailers - managing multiple stakeholders’ interests to ensure multiple benefits.
•    Driving sustainable excellence within the identified Retailers:
-    Commitment to progression and completion of Learner Journeys within the Retailer.
-    Implementation of robust and effective induction and retention programmes.  
•    Writing comprehensive action plans aligned to a SMART ethos.
•    Operating Microsoft Word, Excel and PowerPoint at an advanced level.




Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.


Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.


Jaguar Land Rover is committed to equal opportunity for all.


At Jaguar Land Rover, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.


Find out what to expect at each stage of the process along with some hints and tips.


Find out more about working here in our JLR Life Blog:


We look after our employees by offering a host of benefits and investing in their talent through award-winning training

Job Segment: Business Manager, Sales, Automotive, Management

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