Share this Job
Apply now »

REQ ID: 39118
JOB TITLE: IT Problem Manager
SALARY: £45,000 - £50,000
POSTING END DATE: 22/11/2019
LOCATION: Coventry


Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.





Every moment of every day, IT keeps Jaguar Land Rover moving in the right direction. Without it, our business simply cannot evolve.  The solutions to Problems you deliver will ensure the stability of all the IT systems required to enable Jaguar Land Rover to manufacture, sell and deliver quality vehicles our customers demand.


The IT Problem Manager will govern our problem and known error framework. You’ll take ownership of issues; ensuring they are diagnosed, logged, prioritised, reported and escalated (where appropriate), so a quality conclusion can be achieved for all problems.


Engaging with our offshore and onshore partners, you’ll make sure they are delivering the support required during and after incidents and that they own and deliver proactive initiatives that support the tactical and strategic evolution of the Problem Management Process. You’ll also deliver  Continuous Service Improvement initiatives, to minimise the future service impact of any IT incident.


You will:

  • Govern the problem and known error management framework.
  • Be accountable for attending post incident reviews and overseeing corrective action plans to ensure quality outcomes.
  • Provide Senior Management with insight into problem and known error management processes.
  • Drive continuous improvement initiatives to minimise service impact of any IT incident or outage
  • Ensuring suppliers support the tactical and strategic evolution of IT Service Operations, by defining, owning and delivering proactive initiatives.




Alongside previous industry experience of governing key ITIL processes in a large multi-vendor organisation, you’ll also have a background within an Incident, Change and Problem function. You’ll be ITIL v3 foundation qualified; and we’d prefer it if you were also ITIL Service Operations and Service Transition qualified and held a degree in any subject.


With experience of working in a large or global organisation, preferably within production, manufacturing or IT, you’ll be able to handle multiple workstreams  with ease. Output-driven and practical, you’ll be a serial problem solver with excellent analytical, communication, and stakeholder management skills. All of this will mean you’re able to identify and deliver proactive initiatives which create value.





Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Jaguar Land Rover is committed to equal opportunity for all.







Find out what to expect at each stage of the process along with some hints and tips.

Find out more about working here in our JLR Life Blog:

We look after our employees by offering a host of benefits and investing in their talent through award-winning training


Can't find a suitable opportunity or interested in other options with our Suppliers and Partners?

Job Segment: Manager, Marketing Manager, Management, Marketing, Automotive

Apply now »