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REQ ID: 55963
JOB TITLE: Digital Workplace Support Engineer
SALARY: £40,000 - £43,000 + Benefits
POSTING END DATE: 30/07/2021
LOCATION: Gaydon, Warwickshire

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.




As the Digital Workplace Support Engineer you’ll play a fundamental part in the delivery of critical services to JLR colleagues, contributing significantly to the future strategy of Digital Workplace and End User Services at JLR, with a specific focus on ensuring that the services delivered meets the businesses high expectations.


Key responsibilities and accountabilities to include:


•    Provide specialised 2nd and 3rd Line Technical PC, Hardware and O365 Productivity Suite Support for key/critical users to strict service levels & across different shifts and sites.
•    Provide support for Unified Comms, Meeting Technologies and Meeting Room services, including testing, monitoring and break/fix. 
•    Support Digital Workplace tools development, including Microsoft SharePoint and Microsoft PowerApps Platform. Ability to impact assess and implement changes in a DevOps environment.
•    Support and implement a wide range of IT Digital Workplace technologies and feed into future strategy roadmaps.
•    Analyse and report data points including Asset Management and Tracking, Productivity suite data, Productivity Score, Teams CQD analysis, User data and Supplier Service Quality assurance.
•    Implement a Digital Workplace Cost and Contract management plan, from small order management to key contracts and service renewals. 
•    Support DWP Continual Service Improvement objectives.
•    Maintaining and grow relationships across immediate team, suppliers, wider IT organisation and business domains.
•    Evaluate and provide feedback on available and emerging technologies to determine the potential impacts and business value. 
•    Provide Digital Workplace IT Project administration support.
•    Contribute to the management of supplier commercials and services, where external suppliers are used to deliver services. 
•    Undertake any other work as directed by their line manager in connection with their job as may be requested. 




Applications are welcomed from bright, energetic individuals who are highly experienced in delivering IT End User technical support. You’ll have expert knowledge in Microsoft O365, Windows 7/10, Active Directory, Azure, SCCM, InTune and SharePoint. 


An individual who has excellent analytical and problem solving skills coupled with IT Finance and ITIL Service Management experience. 


Degree or relevant equivalent experience preferred. 




Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.


Jaguar Land Rover is committed to equal opportunity for all.


At Jaguar Land Rover, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.


Find out what to expect at each stage of the process along with some hints and tips.

Find out more about working here in our JLR Life Blog:

We look after our employees by offering a host of benefits and investing in their talent through award-winning training.

Job Segment: Developer, Engineer, Quality Assurance, Technical Support, Technology, Engineering, Automotive

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